Exchange Policy
At Contour Goddess, we strive to ensure your satisfaction with our products. Please review our exchange policy carefully:
Exchanges for Waist Trainers:
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● We only accept exchanges for waist trainers.
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● The waist trainer must be in its original condition, with no signs of usage.
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● The original packaging and tags must be attached.
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● To initiate an exchange, please contact our customer service team with your order
details.
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● Customers are responsible for all shipping costs associated with exchanges.
Full Body Garments:
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● If you ordered a full body garment by mistake and it has not been opened or tried on, you may contact us to discuss the possibility of an exchange.
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● Approval for exchanges of full body garments is at our discretion and will be evaluated on a case-by-case basis.
● Customers are responsible for all shipping costs associated with exchanges.
No Returns or Refunds:
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● We do not offer returns or refunds.
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● Exchanges are the only option available for our products.
How to Initiate an Exchange:
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Contact Us: Reach out to our customer service team with your order number and details about the item you wish to exchange.
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Evaluation: Our team will evaluate the condition of the item and confirm whether it meets our exchange criteria.
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Approval: If your exchange is approved, we will provide you with instructions on how to return the item to us.
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Processing: Once we receive the item and confirm it meets our exchange criteria, we will process your exchange and send you a new item.
Thank you for understanding and supporting our policies. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.